RETURNS & REFUNDS

Returns Policy

All returns must be authorized prior to shipping, and you must follow the returns policy to qualify for a return.
You must contacts us within 48 hours from the date of received. All custom products are considered NON- RETURNABLE. If the return is the result of our error (including faulty or damaged goods) or meet our refund policy, our customer service team will send a RGA ( Return Goods Authorization) to you via email, which can be placed on the box and will be used by the pick-up carrier.

  • All packaging must be in the same condition as you received it. DO NOT tare into the main sides of boxes or crates, rather, open all boxes at seems gently where the sides meet.
  • Your item must return to us in its original condition within 14 days from the date of you received.
  • Under no circumstances can we accept returns that have been installed!
  • Your item needs to have the receipt or proof of purchase and the RGA.

Please Note: SindaCopper products are handmade from copper or stainless steel, etc. , and our warranty does not our cover any patina, tarnish or color changes that may occur to the product. Improper cleaning or care of copper sealed products may result in patina changes or removal and are not subject to warranty claims. We do not consider product variances as defects. Any warranty claim will subject to shipping charges.

 

WHICH PRODUCTS ARE CONSIDERED NON-RETURNABLE?

 

  • Custom or made-to-order products of any kind
  • Any item that has been altered or installed
  • Any item that is not in resalable condition
  • Any item that is not in its original packaging
  • Any item without a prior return authorization

    • PLEASE NOTE that copper products are fabricated from natural elements and are therefore subject to imperfections and/or inconsistencies in color, texture, and patina. Variations are normal and should be expected. Variations are not considered defects and are not eligible for return.

     

    What Should I Do If My Product Arrived Damaged Or Defective?

    We check and well packed every product when ready to ship. While damage and defect are rare, it does happen once in a while. It’s imperative that you inspect the package for damage before signing the delivery receipt or proof of delivery.

    You must note the damages with the driver or shipping company at the time of delivery. If the package is damaged in transit, please refuse the delivery and SIGN THE DELIVERY RECEIPT AS DAMAGED.

    DO NOT DESTROY THE ORIGINAL PACKAGING. Products not shipped in the original packaging will not be covered by SindaCopper and will NOT BE ELIGIBLE for return, exchange or DAMAGED REPLACEMENT if applicable.

    To file a claim you must contact us via email at support@sindacopper.com within 3 working days of delivery and our customer service team will assist you. Claims received in excess of 3 working days beyond the delivery will not be accepted.  Take at least three clear photos of the damaged item and packaging, and email us at support@sindacopper.com with your damage claim information. Please note that the claim must attached at least 3 clear photos within 3 working days. We will not be able to process your claim without photos.

    SindaCopper’s products are for indoor use only, unless explicitly specified, so if the product is damaged or defective due to improper use by the customer, SindaCopper will not cover the cost of the damaged or defective item.

     

    How do I Get A Refund?

    First you need fill out the RGE and our customer service team will assist you. Any product returned without authorization, returned to the incorrect location, or returned in a damaged or unsaleable condition are subject to additional fees that will be deducted from your final refund.

    For most general returns, we will immediately notify you on the status of your refund once we have confirmation that the item has been received and inspected by our warehouse.

    If you return is approved, you will receive the credit within a certain amount of days, depending on your card issuer’s policies. We charge a flat fee of 20% of the original purchase price for all returned products.

     

    About Return Shipping Charges

    If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
    No restocking fee to be charged to the consumers for the return of a product.

     

    Cancellation Policy

    Orders canceled within 24 hours from the time of placement are subject to a 3% transaction fee. After the 24-hour window, orders will be subject to a minimum 10% administration fee without exception. After 48 hours all sales are final meaning that all orders will not be eligible for cancellation.

     

    Warranty

    Sinda Copper offers the following warranty from the date of purchase:

    • The lifetime warranty for copper hood cover 
    • The lifetime warranty for stainless steel hood cover
    • 2–year limited warranty for the hood liner/insert
    • 10–year limited warranty for the motor/blower
    • 1-year limited warranty for the copper kitchen sink

    Please note that all of our products are handmade with copper, and our warranty does not cover any patina, tarnish or color changes that may occur with the product.

    This warranty shall not apply to any damage or product failure that is caused by any condition beyond Sinda Copper’s control, including, but not limited to, neglect, accidental damage, improper installation or application, alteration, acts of God, or normal wear and tear. Sinda Copper shall not be liable for any costs of removal or installation.